All Systems are working as normal.
posted 20th Feb 2:51pm
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Hosted Exchange Customer Service Disruption
Please note the following planned service disruption for Friday 17th February 2012 from 8pm:
What’s The Issue? – Users are seeing discrepancy in the received timestamp of emails sent on our Hosted Exchange Platform.
Why Has This Happened? – We utilise virtualisation technologies to run our platform, following a recent upgrade to this platform the time clocks are out by approximately 30 minutes across our entire platform. Due to the complexity of our hosted Exchange Platform, we need to perform a scheduled time shift in order to rectify this.
How Does This Affect Me? – Between 8pm and 8:30pm on Friday 17th February 2012 you will experience issues connecting to the platform, we can’t give you an exact description of this as we distribute users across multiple servers, but during this time frame you will see issues in connecting to the system. We envisage access will be fully restored by 8:30pm and will send another email once all work is completed.
What’s The ‘Back out Plan’? – Due to the redundant and distributed nature of our Hosted Exchange Platform we will be time shifting servers individually and then restoring services, if this presents a problem we will roll back each individual server to restore access.
Many thanks and apologies for any inconvenience caused.
SoVision Support Team
posted 16th Feb 7:25pm
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BT have issued the following update with regards to slow connection speeds:
Our engineers have deployed a change to the traffic
management system and this has delivered an immediate and significant
improvement to customer experience. End users should see this
improvement without the need to re-boot their equipment.
Residual work remains and further updates will be provided throughout the day.
Posted Thursday 2nd Feb 11:54am
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As of 1am this morning, BT have been trying to upgrade their traffic management systems. Up until now we have only been aware of speed Issues with people who have disconnected and reconnected their broadband from 1am. However, we have been made aware that this could now be affecting all broadband connections causing slower speeds and increased disconnections.
Posted Thursday 2nd Feb 10.48am
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BT have resolved their Issue with DNS. If you continue to receive an error please restart your router and try again. If there are further Issues please contact us with your details available.
Posted Wednesday 1st Feb 10.51am
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As you are probably aware BT have issues this morning
following their planned work in the early hours. We are doing what we
can to route around their issues but if you continue to see issues they
will only be resolved when BT fix their underlying network problem.
We will continue to update the website as soon as we get further reports from BT.
Posted Wednesday 1st Feb 10.00am
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BT broadband are having an issue with DNS at the moment so many of our customers who have BT broadband or BT reseller broadband will be experiencing intermittent issues.
We will provide information about this as we have it.
Posted Wednesday 1st Feb 09.00am
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Work on the hosting
systems has now been completed and all systems are running as normal.
We are sorry if the disruption cause any inconvenience.
Posted Saturday 28th 01:30am
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The issues that we are experiencing will require us to shutdown part of our hosting system from midnight tonight. The systems that will be affected are:
sohost.co.uk (Websites and Email)
Netgates (Websites)
We will update this site with more information after midnight.
Posted Friday 27th 17:50pm
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We are aware of problems on one of the hosting
servers. There is a fault on the server and our current time frame is
about 12 hours to fix. If we can take your contact and website details
we may be able to get the site(s) moved to a different hosting platform
in a shorter time scale.
We apologise for any inconvenience this may cause
Posted Friday 27th 10:28am
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There is currently an issue with one of our web servers which will be
affecting some web sites. We are working on the issue and will have an
update soon.
We apologise for any inconvenience this may cause
Posted Friday 27th Jan 9:50am