Don’t just take our word for it. Here's what our clients have to say ...
For the last few years you have kept our IT systems running at peak performance, and with the move to your new managed services product, I know I’ve got peace of mind of a fixed cost service and truly proactive monitoring.
Thousands of Pounds in Savings this Year!
Any project work undertaken, we know exactly how much a job is going to cost before we decide to go ahead. There’s no risk. You have already saved us a significant amount of money this year.
Tony Driffield, Managing Director, Mama Bears Nurseries
The decision to outsource something as important as IT is never easy. What swung it for SoVision was their professionalism and responsiveness. Their experience has meant that they could anticipate some of the pitfalls we might face.
A Refreshing IT Service
Above all they are business solution focused rather than simply dwelling within their IT comfort zone - a huge comfort to people who just want their computers to work seamlessly.
Johnny Palmer, Managing Director, SXS Events Ltd.
Service Level Agreements
The soVision SLA is a commitment to you to ensure work is performed efficiently and that the performance of your network is always at its peak.
Priority 1
Critical Business Impact
Instant Help Desk acknowledgement and escalation within 15 minutes
Remote access response within maximum 4 hour
Onsite response within maximum 4 hour
Resolution within 24 hours (providing no extra hardware is required)
Priority 2
High Business Impact
Instant Help Desk acknowledgement and escalation within 15 minutes
Remote access response within maximum 8 hour
Onsite response within 8 hours
Resolution within 48 hours (providing no extra hardware is required)
Priority 3
Medium Business Impact
Instant Help Desk acknowledgement and escalation within 15 minutes
Remote access response within maximum 24 hours
Onsite response within maximum 2 working days
Resolution within 72 hours (providing no extra hardware is required)
Priority 4
Low Business Impact
Instant Help Desk acknowledgement and escalation within 15 minutes
Remote access response within maximum 72 hours
Onsite response within 1 week
Resolution within 10 working days (providing no extra hardware is required)
Low impact is usually scheduled routine husbandry.