soEasy
soVision has the experience and broad-based expertise to complement your
existing skills and resources. We provide a comprehensive menu of support based
services to enable you to choose a solution which will fit the particular needs
of your organisation including 24/7 coverage if required.
You may want to work with soVision as a complete outsourced IT department or
simply choose us when you do not feel you have the sufficient skills or
resources to embark on a particular project. Whatever your need, you can be
sure that a friendly voice will be there to provide you with the help or advice
that you require.
To simplify support administration and make it more understandable, soVision has
devised a "Credits system". A support credit is simply 1 hour of labour.
Credits are purchased in advance and as your account runs low on credits we
will notify you that you need to top-up.
We produce detailed reports either monthly or quarterly showing all faults
raised, closed and outstanding along with the remaining credit balance. Your
company will have a secure online login to your own unique support system.
soVision has developed this system with you the customer in mind. It's easy to
use and gives you full control over your support account.
Each support account is appointed dedicated helpdesk and on-site engineers which
we feel develops a good working relationship. Whatever your need, you can be
sure that a friendly voice will be there to provide you with the help and
support you require.