"Worry Free IT" Managed Services
Our Preventative maintenance combined with comprehensive, best in class,real-time monitoring of your critical network and desktop devices ensures the reliability and stability of your complete IT infrastructure. We offer 4 different managed service plans. You can modify or upgrade or downgrade as time goes on, giving you true flexibility and coverage.
soAdvantage
Managed
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soComplete
Managed
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soFlex
Managed
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soMonitored
Credit
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| Monitoring and management of your key network elements -servers, switch, firewall, router, desktops, laptops, with complete computer replacement policy and full security suite included. |
Monitoring and management of your key network elements -servers, switch, firewall, router, desktops, laptops, with unlimited emergeny on-site visits and full security suite included. |
Monitoring and management of your key network elements -servers, switch, firewall, router, desktops, laptops, with online backup facility in place flexible credit, and on-site support. |
Monitoring and management of your key network elements -servers, switch, firewall, router, desktops, laptops. |
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What you get
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soAdvantage Managed
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soComplete Managed
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soFlex Managed
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soMonitored Credit Based
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Support
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| Project Services Discount |
20% |
20% |
17.5% |
15% |
| Access To Helpdesk Support |
Unlimited |
Unlimited |
Unlimited |
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| Helpdesk Response Level |
Priority |
Priority |
Preferential |
Preferential |
| User Administration |
Unlimited |
Unlimited |
Unlimited |
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| System Changes |
Unlimited |
Unlimited |
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| Emergency Onsite Support |
Unlimited |
Unlimited |
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| Instant Response |
Priority |
Priority |
Preferential |
Queued |
| 24 / 7 Monitoring and Alerts |
Premium |
Premium |
Standard |
Basic |
| Monthly Performance Tune-Up |
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| Ongoing Health Check & Availabilty Report |
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| Quarterly Business Review |
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| Network Documentation |
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| General Availabilty & Performance |
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| Extended Support Hours (8-6) |
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| Printer Availablity Management |
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| Dedicated IT Support Manager |
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| Email Routing Management (DNS) |
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| Remote Access To Your PC |
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| Third Party Vendor Management |
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| Complete Computer Replacment Coverage |
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| 24 / 7 Support |
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Security
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| Patch Management |
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| Managed Firewall |
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| Managed Anti-Virus |
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| Managed Anti Spyware |
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| Managed Anti-Spam |
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| Managed Internet Security |
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Disaster Recovery
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| Backup Monitoring, Alerting & Management |
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| Online Backup Service * |
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| Failover Emergency Email System |
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| Disaster Recovery Audit |
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Included within service package |
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Chargeable Services |
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*
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Price includes 10GB of online backup for soAdvantage, soComplete and 5GB for soFlex |
| (all of our plans include Mac and Linux support as well!) |
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