IT Support

What do you do If your computer or IT systems stop working? Or your network is slowing down? You need a professional IT Support company that is fast, efficient and dependable and most of all understands your business. When it comes to IT Support Bristol based soVision is the company that you can depend on. All of our engineers are Microsoft accredited; soVision is a Microsoft Gold Partner so you can be sure you will get the highest quality of service available, reducing hourly costs.

soVision provides companies in Bristol, Bath and across the South West with IT support as a combination of preventative measures, proactive server monitoring, and reactive on-site support.

Preventative Measures

Preventative measures include 24/7 monitoring with our proprietary monitoring servers, which will report to our Bristol IT support and IT services centre any exceptions to defined parameters or errors in the systems. For example we can monitor processor usage, hard disk usage or that your mail server is still receiving mail. If the monitoring flags up an issue it is then automatically emailed and SMS to your dedicated IT Support team. In most instances we are aware of any issues long before our customers and therefore can deal with them when they are relatively minor.

Proactive Support

Proactive IT support checks are conducted whilst an IT support engineer is on site doing another job or they will be done remotely from time to time. We call it server husbandry. Your dedicated IT Support team will check your equipment remotely at least once a week even if we have not heard from you or the active monitoring does not show any faults.

Reactive Support

Providing reactive support isn’t just about answering a call, it's about diagnosing the problem quickly and efficiently to ensure your business is up and running again. There may be instances when a problem can't be fixed quickly, if that happens soVision will, subject to a suitable device being available, install loan equipment to keep you functioning. If your business requires a higher level of redundancy soVision can provide critical business contingency planning, to the point where we can provide fully serviced offices at a moment's notice. This is all part of the IT support services soVision offers to companies based in Bristol, Bath and across the South West.

Geographically we provide IT support to organisations based primarily in Bristol, Bath and across the south west and Wales. Some of those organisations have remote offices either UK based or global. With today’s technology we are able to provide remote IT support and IT services to these organisations as if they were a local office.

The IT support soVision provides is a combination of preventative measures, proactive system monitoring using our own hosted monitoring system, and reactive onsite IT Support. Our IT Support teams are further complemented by our other in-house specialists such as our internet services team, software application development team and network specialist team.

What we offer?

• Bristol based IT Support Help desk: 8:00am to 6:00pm Monday to Friday
• Microsoft accredited IT Support engineers
• Linux accredited engineers
• 24-7, 365 IT Support available - by arrangement
• Telephone, remote access and on-site IT Support
• Per incident and per hour based IT Support
• Flexible, negotiated and practical service level agreements
• Telephone and on-site response from 1 hour
• Proactive management and reporting services 
• Online Support Ticketing System 
• Hardware Maintenance Plans for Computer systems.

soVision is an authorised Dell reseller and can supply a full range of computers and computer peripherals as well as servers, server spares, Notebooks and Netbooks, Printers and Printer consumables. If you would like your computer or computer system supported by an all inclusive support and maintenance package please click here. soVision's hardware maintenance contracts are "new for old", if we cannot fix your computer we will supply you with a completely new computer. We also provide packages for servers and notebooks.

If you can’t find what you’re looking for, or need further help and advice, please call our UK based help desk and speak to one of our friendly support team on 0845 450 3669.

Alternatively use our general contact form or request a call back and we’ll call you.

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