Got a problem?

We aim to provide a consistently high level of service at all times and are proud that we continue to retain a large proportion of our customers by placing strong emphasis on personalised service and support.

We do understand though that despite our best efforts things will occasionally go wrong or the service you receive fall below your expectations for some reason.

If you are already in contact with a member of our sales, accounts, design or technical support team you should, in the first instance, address the matter to them. It may simply be a misunderstanding which can quickly be resolved if it is known about.

If however, you are unable to obtain an acceptable solution from your first point of contact you may raise a formal complaint by writing to:

Operations Director
soVision Ltd
Avon House
Avon Mill Lane
Keynsham
Bristol
BS32 2UG

Receipt of your complaint will be acknowledged by close of business on the next working day. we will subsequently investigate your complaint thoroughly. Please ensure you supply as much detail of the background and circumstances of your complaint as possible to enable us to address any shortcomings and support our continual improvement in what we do and how we do it. You will be advised of the outcome of our investigations and any necessary remedial action as soon as is practicable.