Credit Based Support

Credit based support enables you to purchase blocks of IT support which can be called off as needed, essentially 1 credit is 1 hour of labour.

Purchasing

Most support accounts start with at least a day’s worth of credits, however this can be negotiated depending upon the size of your organisation and the projected usage. Once you run low on credits we will automatically notify you that you are running low. You can purchase credits either in blocks, or monthly/quarterly by way of a standing order.

Service level agreement

Credit based support is a full service level agreement and continues to offer guaranteed telephone and on-site response times.

Contract duration

Credit based IT Support can scale and change with your business needs and remains valid for the life time of your contract or until used. Our credits have no expiry period so as long as you continue your support with us any remaining credits remain valid.

If you can’t find what you’re looking for, or need further help and advice, please call our UK based help desk and speak to one of our friendly IT Support team on 0845 450 3669.

Alternatively use our general contact form or request a call back and we’ll call you.